Troubleshooting
Ordered diagnostic steps for the issues photographers encounter most often. Start with Critical issues first.
Run a full test before every event
Test the complete capture-to-share flow at least 30 minutes before guests arrive. Confirm camera detection, exposure, guest display, and QR sharing end-to-end.
Critical
These issues prevent the app from functioning. Resolve before investigating others.
Other Issues
IPH Photobooth checks for updates on startup. Keeping the app updated resolves many known issues. Update guide →
Still need help?
If the issue persists after following all relevant steps, email support with a description, the steps you've already tried, and a screenshot or video if possible.